Lindt Frequently Asked Questions
How can I contact the Lindt online store team?
You can contact us online here. Our team are available Monday – Friday, 9am to 5pm (excluding public holidays).
Do you have a shipping fee?
For all orders $100 and above, we provide FREE Shipping across Australia per single address. For all orders below $100, we charge a flat $15 delivery fee per single address. Please note that our minimum order is $25 excluding the delivery fee. We do not deliver to Australia Post parcel lockers, PO Box, AFPO, PMB or Locked Bags due to the increased likelihood of exposure to higher temperatures.
Do you ship internationally?
Unfortunately, we do not ship to International addresses. All orders placed on the Lindt online store can only be delivered to Australian addresses.
Do you ship to hospitals?
Unfortunately, due to safety and security reasons Australia Post is unable to complete deliveries going into hospitals. Items could be delivered to reception, but it is at the discretion of the hospital if they are able to accept the delivery and get it to the patient.
Do you provide corporate orders?
At Lindt we offer a comprehensive service for corporate customers. Our range of the finest chocolates and gifts are an ideal choice for staff incentives, awards, promotions or celebrations. You can get anything from fun novelty chocolate to pick and mix boxes or luxurious chocolate truffles - Perfect for any need or occasion! We now offer personalisation options too. For corporate orders over $500, please contact us here.
How do I know if my order was processed successfully?
As soon as you’ve checked out and put your payment details through, an order confirmation page will appear with your order number. You will also receive an order confirmation email in your inbox. Please check your spam/junk folder. If you don’t see an order confirmation email in your inbox within the hour, please contact us here.
How do I track my order?
Once your order has been picked and packed, you will receive an email titled ‘Your delivery from Lindt Australia is being prepared’. This email will have your order tracking number which you can use to track your order delivery. All orders are sent via Australia Post Standard eParcel. You can view their delivery times here. Whilst we will do what we can to ensure your order is delivered on time, Lindt Australia cannot be held responsible for conditions beyond our control such as covid delays, severe weather, service interruptions, etc.
What are your estimated delivery times?
It takes 1-2 working days for your order to be picked and packed and 2-7 workings days to be delivered, depending on your location. If you’ve placed your order over the weekend (or on a public holiday), your order won’t be picked and packed until the following working day. Whilst we will do what we can to ensure your order is delivered on time, Lindt Australia cannot be held responsible for conditions beyond our control such as covid delays, severe weather, service interruptions, etc.
How are the chocolates packaged for delivery?
We use an excellent insulated thermal wrap to keep all the products cool and protected during transit. We also add fully compostable air pillows for additional security. Once temperatures hit a certain level, we add ice packs into all our parcel deliveries. Goods are delivered as illustrated at Lindt's online store subject to minor alterations to packaging or design.
Do you sell gift cards?
Yes we do! Digital gift cards are available to purchase on our Lindt online store. These digital gift cards are available in $25, $50 or $100 denominations and are only redeemable online. Physical gift cards for our retail stores are also available to purchase. These physical gift cards can only be purchased and redeemed in-store. To find your closet retail store click here. Both digital and physical gift cards are valid for 3 years (from date of purchase).
Do you price match?
Unfortunately, we do not price match with other online or retail stores. We believe every store has their own unique offering and service that can cater to a wide range of customer tastes. At Lindt, we take pride in the chocolate we have so passionately created since 1845. No matter where you choose to make your Lindt purchase, we believe you’ll enjoy the finest chocolate!
ALLERGIES, NUTRITION & DIETARY RESTRICTIONS
Is there gluten or barley malt in Lindt chocolate?
At Lindt we do not declare any of our products to be free of gluten. A number of our chocolate products are manufactured with a small amount of barley malt extract which is a source of gluten. On occassion some chocolate products are manufactured on the same production lines or in the same production area. Therefore there is a potential for cross contact. Lindt chocolate products which contain gluten or barley malt extract as an ingredient, is clearly stated in the list of ingredients on the products packaging. We are sensitive to the fact that there are consumers who are unable to enjoy all of our chocolate at this time, and we hope that in the future we will be able to extend more product offerings to accommodate our consumers with varying dietary requirements.
Are Lindt products nut allergen safe?
No Lindt product is 100% guaranteed nut allergen free. During the manufacturing of our products there is some risk of potential cross contact, as some chocolate products containing tree nuts are manufactured on the same production lines or in the same production area. We recommend that you read the ingredient list and the ‘may contain’ advice on the products packaging to ensure that there is no ingredient or ‘may contain’ risk of presence of a substance, that will be harmful for you.
Soya Lecithin in Lindt Products?
Some of our chocolates are manufactured with a very small amount of GMO free soy lecithin, which is used as a natural emulsifier. Lindt EXCELLENCE Blocks 70% Cocoa solids and higher do not contain soy lecithin as an ingredient. Please check the individual product ingredients list to determine if the product contains soy lecithin.
Which Lindt products are suitable for people with lactose intolerance?
All Lindt manufacturing facilities process milk, dark, and white chocolate products. We use a number of milk derived ingredients in many of our chocolate products. Consequently, Lindt does not manufacture products suitable for people with severe lactose intolerance due to potential cross contact. We recommend that you read the ingredient list on our product packaging for further information as a precaution for those that are most sensitive to milk derived ingredients.
Do all Excellence bars include sesame allergen warning?
We do have a facility that produces products containing sesame. As such, we take precautions to safe-guard our consumers’ health by including the sesame allergen warning on the packaging. We also sell EXCELLENCE bars that are manufactured in a different facility which do not carry a sesame warning. Please, check the ingredient list each time to verify if a product contains sesame as an ingredient or to ensure traces as cross contamination.
Eggs or Poultry Ingredients in Lindt Products?
Poultry is not used in any of Lindt products. While eggs can be an ingredient in some of our filled chocolates and pralines, all egg and egg by-products are listed in bold in the ingredient statement. Please always refer to the packaging for a definitive ingredient listing.
Do you sell sugar-free/reduced-sugar chocolate products?
Currently, we do not offer any sugar-free products. For a reduced sugar content, you may try the EXCELLENCE 85% Cocoa chocolate bar which has 5g of sugar per serving, or the EXCELLENCE 90% Cocoa chocolate bar which has 1.3g of sugar per serving. We also have an EXCELLENCE 99% Cocoa chocolate bar.
Are Lindt chocolate products suitable for vegans?
The only ingredients of animal origin used in the manufacture of our chocolates are milk & milk derived products (which are added to some dark, all milk and white chocolates) and egg (for Meringue as a textural element in some Pralinés). We offer a selection of chocolate that doesn’t contain any animal products such as our cocoa percentage Lindt EXCELLENCE range, 70% Smooth Blend, 70% , 85%, 90%, 95% and 99% Cocoa chocolate blocks. We manufacture different kinds of chocolate products on the same production lines, therefore there is the potential of cross contact (i.e. may contain milk). Please always refer to the product packaging for a definitive ingredient listing.
Are Lindt chocolate products suitable for vegetarians?
We are delighted to inform you that our chocolates (including our Lindor and Excellence ranges) are suitable for vegetarians. The only ingredients of animal origin we use to manufacture some of our chocolates are milk, milk products, milk fat and cream and sometimes eggs. Some of our other brands to contain shellac. Please always refer to the packaging for a definitive ingredient listing. If you would like to know about any other products, you are welcome to contact us here.
OTHER INGREDIENTS IN LINDT PRODUCTS
Are there flavanols in Lindt chocolate?
There are flavanols in Lindt chocolate. We do, however, not publish proprietary information on the flavanol levels in our chocolate.
How much caffeine is in Lindt chocolate?
Caffeine is a natural compound derived from plant sources like kola nut and naturally found in substances like coffee and tea. However, very little caffeine is found in chocolate in comparison to the amount found in the other commonly consumed sources. Generally, 30g of dark chocolate contains about 20mg of caffeine, 30g of milk chocolate contains about 6mg of caffeine, and 30g of white chocolate contains less than 2mg of caffeine. By comparison the average cup of coffee contains approximately 80 - 155mg. The caffeine content will always vary, depending on the product and even in some cases depending on the specific cocoa bean and origin.
Do Lindt products contain alcohol?
Only a very few Lindt chocolate products contain alcohol or alcoholic liqueurs as an ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient list located in the nutritional section of the pack or wrapper.
Are there trans-fats or hydrogenated oils in Lindt chocolate?
For the production of our solid chocolates, the only vegetable fat Lindt & Sprüngli uses is pure cocoa butter. Fillings may contain other vegetable fats. Milk fat is used in milk chocolate recipes or in selected filling masses. In this context, we would point out that none of our products contain trans-fats or hydrogenated fats.
Is Lindt using Palm Oil and is it sourced sustainably?
We understand the impact that the uncontrolled cultivation of palm oil can have on rainforests and biodiversity. That is why we are constantly monitoring its use in our products and are committed to only purchasing sustainable RSPO certified palm oil. Find out information on Lindt and the use of Palm Oil here.
MISCELLANEOUS PRODUCT QUESTIONS
Where do our cocoa beans come from?
Cocoa beans are the heart of our chocolates. Knowing which of the many different origins of cocoa beans will best contribute to the distinctive taste of a product is a skill that we have perfected over time. A fundamental distinction is made between consumer and fine flavor cocoa. Consumer cocoa is cocoa with a robust flavor. It accounts for the largest share (90-95%) of total global cocoa production and is farmed mainly in West Africa. Lindt & Sprüngli uses Forastero beans (consumer cocoa), exclusively from Ghana. The remaining 5-10% of worldwide cocoa harvests are fine flavor cocoa. Fine flavor cocoa is a high-quality cocoa with nuanced, fine aroma. It is mainly farmed in Latin America and the Caribbean. Lindt & Sprüngli uses fine flavor cocoa beans (Criollo and Trinitario) from Ecuador, Madagascar, Dominican Republic and Papua New Guinea. Our own sustainability program, the Lindt & Sprüngli Farming Program, is in place in all countries we source cocoa beans from. We achieved a 100% traceable and externally verified cocoa bean supply chain by 2020. Learn more
What is Lindt & Sprüngli doing with regards to sustainable sourcing of cocoa beans?
In 2008, we have launched the Lindt & Sprüngli Farming Program in Ghana and in the subsequent years in all our other cocoa bean sourcing origins (Ecuador, Dominican Republic, Madagascar and Papua New Guinea) to improve the livelihoods of our cocoa farmers, their families and communities. One of our top priorities is to ensure that they are able to benefit directly from our financial support. Find out more here.
What does 70% Cocoa (or any other percentage of cocoa) mean?
The percentage (%) quantifies the amount of cocoa solids contained in the chocolate. This includes cocoa liquor, cocoa butter and in some recipes also a small amount of cocoa powder. For example: - EXCELLENCE 70% cocoa bar contains 70% cocoa solids - EXCELLENCE 85% cocoa bar contains 85% cocoa solids
What is the cocoa content of Lindt chocolate?
We offer a broad spectrum of different cocoa percentages. For many of the flavoured chocolates, the cocoa content is around 50% in order for the flavour of the addition to come through. But we make chocolate with 70% and all the way to 99% and even 100% cocoa. (100% Cocoa however is not referred to as chocolate anymore- but Cocoa) The cocoa percentage refers to the amount of ingredients coming from the cocoa beans used to create the chocolate. It is a good guide to understand a little more as to what a connoisseur can expect from the chocolate. The higher the cocoa percentage the more of the cocoa you will get to experience, with all the benefits of a less sweet chocolate. Next to its intensity, there is an interesting fact about high cocoa rates. Lindt uses a high amount of fine flavour beans - a specific type of cocoa beans with the intense aromatic notes. Therefore, the mix of ingredients coming from the cocoa bean creates flavour bouquets that are entirely different from each other and will enliven your senses. Each Excellence tablet reveals unique flavours, from the balanced fullness of 70% Cocoa to the ultimate intensity of 100% Cocoa. The minimum cocoa content is regulated by food legislation and dark chocolate requires a minimum cocoa content of 35% to be able to be a classed as dark chocolate, with milk requiring a minimum of 25% and white chocolate 20% cocoa solids. There is something for every chocolate lover in the Lindt range.
Which wrapper colours go with which LINDOR flavours?
LINDOR, without a doubt is our most loved chocolate creation. A delicate shell made with finest Lindt chocolate encasing an irresistibly smooth melting filling, LINDOR is the perfect chocolate indulgence We create a large range of LINDOR with around 30 different seasonal and permanent recipes ranging from Dulce de Leche through to 70% Dark Chocolate. To see which colour wrapper is which flavour, visit the LINDOR page here. here.
Is Lindt & Sprüngli committed to reducing its use of plastic? Does Lindt & Sprüngli have corresponding goals? Will Lindt & Sprüngli increase the percentage of recyclable materials in its packaging?
Packaging is critical for protecting our premium chocolate during transportation and in stores. It also allows us to present our chocolate products in an appealing way and to comply with national and international regulations on product declarations. At Lindt & Sprüngli, we strive to minimize our environmental footprint throughout our value chain. Improving how we source and use our packaging material is an essential driver for this endeavor. We are determined to eliminate waste and address environmental risks such as deforestation by continuously and proactively challenging our entire packaging portfolio – from source to disposal. Still, proper local infrastructure and markets for collecting, sorting, and recycling packaging material as well as enhanced consumer behavior must exist where our products are consumed for the objectives to be realized. Through our Sustainable Packaging Initiative we continuously and proactively challenge our entire packaging portfolio (consumer, transportation and display packaging) and strive to reduce packaging materials used, increase recycled and sustainably certified content, and achieve full recyclability or reusability. Where our quality standards permit, we use recyclable, reusable and biodegradable materials. This is also reflected in our commitment aiming at making all our packaging 100% recyclable or reusable. All our packaging commitments as well as our progress can be seen in our annual "Sustainability Report".
CARING FOR LINDT CHOCOLATE
What could happen if chocolates are not stored as required?
Lindt chocolates are very sensitive to any excessive condition, whether too hot or too cold. Chocolates can be adversely affected if exposed to unfavourable conditions after manufacture which results in bloom. Bloom is a greyish coating on the surface of chocolates and is more visible on dark chocolate. There are two kinds of bloom, fat bloom, which is caused by fat migration and sugar bloom caused by humidity. Both these types of blooms happen during improper storage of chocolates. Chocolates should ideally be stored at around 14° to 20°C and the relative humidity should not exceed 65%. We take every care in the handling of our products within our own distribution system, however once the product leaves our care we have little control over such things as the storage conditions for example, the temperature and humidity the chocolate is kept in.
What are the grey streaks that can appear on chocolate? / What is fat bloom? / What is heat affected chocolate?
Fat bloom is recognized as a greyish-white sheen on the surface and is predominantly triggered by the exposure of chocolates to excessive temperatures for prolonged periods. The optimum temperature for chocolate to be stored is between 14-20°C. If chocolate is exposed to high temperatures, the delicate and low melting point of the cocoa butter triggers it to melt and rise to the surface and then re-solidifies where it sets as grey streaks, which we refer to as fat bloom. While visually undesirable, products are still edible but the flavour and texture is compromised. It is perfectly fine to use for baking. See ‘How do I best store chocolate’ to ensure the chocolate remains in the best condition.
What is sugar bloom on chocolate?
Looking similar to fat bloom, chocolate can develop sugar bloom when exposed to moisture, at humidity above 68% RH. Although sugar bloom is most often the result of overly humid storage, it can happen when the chocolate has been stored at a relatively cool temperature, like for example in the fridge, and is then moved too quickly into much warmer surroundings, like room temperature. This creates condensation, where moisture collects on the surface of the chocolate and dissolves some of the sugar. The water vapour evaporates, the sugar crystals remain on the surface, thus giving the premium chocolate a dull, tannish-white colour and a gritty taste profile. While visually undesirable, products with slight bloom are safe to eat. See 'How do I best store chocolate' to ensure the chocolate remains in the best condition.
How should I best store my chocolate?
Store your chocolate tightly wrapped and away from strong odours in a cool, dark and dry place at temperature between 14° and 20° Celsius and 40 – 65 % RH. If stored under proper conditions, our products will retain their freshness for many months. Please never leave your Lindt chocolate in a parked car, even on a cool day.
Can I store Lindt Chocolate in the fridge?
The optimum temperature for chocolate to be stored at is between 14-16°C. Fridges are very high humidity environments, which is not suitable for chocolate due to the high moisture, which can result in sugar bloom. When you do, it is best to place the chocolate in an airtight container or double wrap in plastic and place in the bottom section of the fridge. Bring the chocolate to room temperature slowly before unpacking, several hours before consuming.
What is the shelf life of Lindt Chocolate products?
Please refer to the “Best Before” date printed on the packaging. The “Best Before” date on our chocolate products is a quality tool. It assures that the quality of a product consumed at the end of the shelf life still lives up to the Lindt quality expectation when stored at the right conditions. Best Before dating is designed as a consumer friendly method to help the customer understand the freshness of the item. Lindt products typically have a shelf life of 9-12 months, and some high cocoa content products can have a shelf life up to 15 or 18 months.
INFORMATION & OTHER REQUESTS
Donations and Sponsorships
Please visit our Donation & Sponsorship page for our policy and instructions.
Unfortunately, due to the overwhelming number of requests for samples, Lindt & Sprüngli Australia PTY LTD is unable to fulfil free sample requests. However, please visit a local Lindt Chocolate Shop to sample a truffle flavour and for information on promotions or special offers. You may also sign up to receive our newsletter, please visit the newsletter section at the bottom right side of the Lindt Australia website home page.
We are excited to hear that you are interested to join the team. We have a variety of job opportunities that provide dynamic individuals the opportunity to work in a professional environment and realize their career growth potential. Please visit the “Career” page for information on employment opportunities and the application process for starting your career at Lindt & Sprüngli Australia. For more information visit our corporate career page.
Unfortunately, due to company policies and for liability reasons, we do not offer any factory tours to the public.
School Research Information
We are really excitied to hear that you are interested in our chocolate and Lindt. All available information related to Lindt & Sprüngli can be found in the World of Lindt section of this Lindt website. Unfortunately, and at this time, we are unable to provide supplies or props.
Lindt Australia store listing
We look forward to welcoming you in our Shops & Cafés. For more information, contact details and store opening hours in Australia, please visit Stores
How can I make a complaint?
We are sorry to hear that you are disappointed with one of our products. In order for our Consumer Service Team to look after you, please get in touch with us through the Contact us form and we will look into the matter and respond as quickly as possible.
Compliance and Government Reports
To view our Compliance and Government Reports please visit our Reports Page