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Lindt Frequently Asked Questions

ONLINE ORDERS

What Pick & Mix flavours do you have?

We have the largest range of LINDOR and Pick & Mix flavours as well as seasonal flavours. You can view them all here.

How can I contact the Lindt online store team?

You can contact us online here. Our team are available Monday – Friday, 9am to 5pm (excluding public holidays).

Do you have a shipping fee?

For all orders $100 and above, we provide FREE Shipping across Australia per single address. For all orders below $100, we charge a flat $15 delivery fee per single address. Please note that our minimum order is $25 excluding the delivery fee. We do not deliver to Australia Post parcel lockers, PO Box, AFPO, PMB or Locked Bags due to the increased likelihood of exposure to higher temperatures.

Do you ship internationally?

Unfortunately, we do not ship to International addresses. All orders placed on the Lindt online store can only be delivered to Australian addresses.

Do you ship to hospitals or nursing homes?

Unfortunately, due to safety and security reasons Australia Post is unable to complete deliveries going into hospitals or nursing homes. Items could be delivered to reception, but it is at the discretion of the hospital or nursing home if they are able to accept the delivery and get it to the patient.

Do you provide corporate orders?

At Lindt we offer a comprehensive service for corporate customers. Our range of the finest chocolates and gifts are an ideal choice for staff incentives, awards, promotions or celebrations. You can get anything from fun novelty chocolate to pick and mix boxes or luxurious chocolate truffles - Perfect for any need or occasion! We now offer personalisation options too. For corporate orders over $500, please contact us here.

How do I know if my order was processed successfully?

As soon as you’ve checked out and put your payment details through, an order confirmation page will appear with your order number. You will also receive an order confirmation email in your inbox. Please check your spam/junk folder. If you don’t see an order confirmation email in your inbox within the hour, please contact us here.

How do I track my order?

Once your order has been picked and packed, you will receive an email titled ‘Your delivery from Lindt Australia is being prepared’. This email will have your order tracking number which you can use to track your order delivery. All orders are sent via Australia Post Standard eParcel. You can view their delivery times here. Whilst we will do what we can to ensure your order is delivered on time, Lindt Australia cannot be held responsible for conditions beyond our control such as covid delays, severe weather, service interruptions, etc.

What are your estimated delivery times?

It takes 1-2 working days for your order to be picked and packed and 2-7 workings days to be delivered, depending on your location. If you’ve placed your order over the weekend (or on a public holiday), your order won’t be picked and packed until the following working day. Whilst we will do what we can to ensure your order is delivered on time, Lindt Australia cannot be held responsible for conditions beyond our control such as covid delays, severe weather, service interruptions, etc.

How are the chocolates packaged for delivery?

We use an excellent insulated thermal wrap to keep all the products cool and protected during transit. We also add fully compostable air pillows for additional security. Once temperatures hit a certain level, we add ice packs into all our parcel deliveries. Goods are delivered as illustrated at Lindt's online store subject to minor alterations to packaging or design.

Do you sell gift cards?

Yes we do! Digital gift cards are available to purchase on our Lindt online store. These digital gift cards are available in $25, $50 or $100 denominations and are only redeemable online. Physical gift cards for our retail stores are also available to purchase. These physical gift cards can only be purchased and redeemed in-store. To find your closet retail store click here. Both digital and physical gift cards are valid for 3 years (from date of purchase).

Do you price match?

Unfortunately, we do not price match with other online or retail stores. We believe every store has their own unique offering and service that can cater to a wide range of customer tastes. At Lindt, we take pride in the chocolate we have so passionately created since 1845. No matter where you choose to make your Lindt purchase, we believe you’ll enjoy the finest chocolate!

CORPORATE GIFTING

Do you provide personalisation or company branded packaging?

We can personalise your order by adding your logo to our round gift tags or tin sleeves or you can provide us with a custom design to suite your brand.
Gift tags can be used on our World of LINDOR bags, chocolate blocks, gift boxes and hampers.
The tin sleeves can only be used on our 600g Pick & Mix tins.
We require a minimum two-week turnaround time for artwork, printing, assembly and distribution. All personalisation is an additional cost and is dependent on volume.
If there is a product you'd like personalised, please email us via our contact us form here.

Multiple Shipping

If you would like to have your gift delivered to multiple addresses, please kindly email us for our multiple shipping template. There is a $15 fee per delivery address, and it is the responsibility of the customer to ensure that the delivery addresses are valid and correct. All multi shipping parcels are sent via Standard eParcel.

Bulk Deliveries

If you would like to have your gifts delivered in bulk to one delivery address, please kindly email us for a courier delivery quote. All bulk orders require more time to pick and prepare for delivery. We do not hold large amounts of stock at any one time.

ALLERGIES, NUTRITION & DIETARY RESTRICTIONS

Is there gluten or barley malt in Lindt chocolate?

At Lindt we do not declare any of our products to be free of gluten. A number of our chocolate products are manufactured with a small amount of barley malt extract which is a source of gluten. On occasion some chocolate products are manufactured on the same production lines or in the same production area. Therefore, there is a potential for cross contact.

Lindt chocolate products which contain gluten or barley malt extract as an ingredient, is clearly stated in the list of ingredients on the products packaging. We are sensitive to the fact that there are consumers who are unable to enjoy all of our chocolate at this time, and we hope that in the future we will be able to extend more product offerings to accommodate our consumers with varying dietary requirements.

Are Lindt products nut allergen safe?

No Lindt product is 100% guaranteed nut allergen free. During the manufacturing of our products there is some risk of potential cross contact, as some chocolate products containing tree nuts are manufactured on the same production lines or in the same production area. We recommend that you read the ingredient list and the ‘may contain’ advice on the products packaging to ensure that there is no ingredient or ‘may contain’ risk of presence of a substance, that will be harmful for you.

Soy Lecithin in Lindt Products?

Some of our chocolates are manufactured with a very small amount of GMO free soy lecithin, which is used as a natural emulsifier. Lindt EXCELLENCE Blocks 70% Cocoa solids and higher do not contain soy lecithin as an ingredient. Please check the individual product ingredients list to determine if the product contains soy lecithin.

Which Lindt products are suitable for people with lactose intolerance?

All Lindt manufacturing facilities process milk, dark, and white chocolate products. We use a number of milk derived ingredients in many of our chocolate products. Consequently, Lindt does not manufacture products suitable for people with severe lactose intolerance due to potential cross contact. We recommend that you read the ingredient list on our product packaging for further information as a precaution for those that are most sensitive to milk derived ingredients.

Do all EXCELLENCE blocks include sesame allergen warning?

We do have a facility that produces products containing sesame. As such, we take precautions to safe-guard our consumers’ health by including the sesame allergen warning on the packaging. We also sell EXCELLENCE bars that are manufactured in a different facility which do not carry a sesame warning. Please, check the ingredient list each time to verify if a product contains sesame as an ingredient or to ensure traces as cross contamination.

Eggs or Poultry Ingredients in Lindt Products?

Poultry is not used in any of Lindt products. While eggs can be an ingredient in some of our filled chocolates and pralines, all egg and egg by-products are listed in the ingredient statement. Please always refer to the packaging for a definitive ingredient listing and to the may contain statement for any possible cross contact of egg.

Are Lindt chocolate products suitable for vegetarians?

We are delighted to inform you that our chocolates (including our Lindor and Excellence ranges) are suitable for vegetarians. The only ingredients of animal origin we use to manufacture some of our chocolates are milk, milk products, milk fat and cream and sometimes eggs. Some of our other brands to contain shellac. Please always refer to the packaging for a definitive ingredient listing. If you would like to know about any other products, you are welcome to contact us here.

Are Lindt chocolate products suitable for vegans?

We now offer certified vegan blocks in the New CLASSIC Vegan range, using oat and smooth almond to re-create the creaminess of milk chocolate, they are available in Hazelnut and Smooth. The only ingredients of animal origin we use to manufacture some of our chocolates are milk (milk and white chocolates), egg (some filled chocolates and pralines), butterfat, lactose and honey. Alternatively, there is a selection of Lindt chocolate that doesn’t contain any animal products such as our cocoa percentage Lindt EXCELLENCE range, 70% Smooth Blend, 70% , 85%, 90%, 95% and 99% Cocoa chocolate blocks. We manufacture different kinds of chocolate products on the same production lines, therefore there is the potential of cross contact (i.e. may contain milk). Please always refer to the product packaging for a definitive ingredient listing.

OTHER INGREDIENTS IN LINDT PRODUCTS

Are there flavanols in Lindt chocolate?

There are flavanols in Lindt chocolate. We do, however, not publish proprietary information on the flavanol levels in our chocolate.

How much caffeine is in Lindt chocolate?

Very little caffeine is found in chocolate in comparison to the amount found in the other commonly consumed sources such as coffee and tea. Lindt's high cocoa chocolates such as Lindt EXCELLENCE 85%, contains more caffeine than products with a lower cocoa content. The caffeine content will always vary, depending on the product and even in some cases depending on the specific cocoa bean and origin. White chocolate does not contain any caffeine.

Do Lindt products contain alcohol?

The majority of our Lindt chocolates do not contain alcohol or alcoholic liqueurs as an ingredient. If alcohol is used as an added ingredient, it will be listed in the product's ingredient statement. We do have some pralines and truffles that contain alcohol. The alcohol content is listed near the ingredient list.

Are there trans-fats or hydrogenated oils in Lindt chocolate?

For the production of our solid chocolates, the only vegetable fat Lindt & Sprüngli uses is pure cocoa butter. Fillings may contain other vegetable fats. Milk fat is used in milk chocolate recipes or in selected filling masses. In this context, we would point out that none of our products contain trans-fats or hydrogenated fats.

Is Lindt using Palm Oil and is it sourced sustainably?

Palm oil, palm kernel oil, and their fractions are used in limited amounts in certain fillings of our chocolate. Lindt & Sprüngli buys less than 0.01% of the global palm oil harvest. While these products are important for their melting properties and for providing a neutral flavor, their production under uncontrolled conditions may be associated with environmental and social sustainability issues, including deforestation and conversion of peatlands, biodiversity loss, exploitation of workers, and adverse effects on local communities and Indigenous Peoples. However, palm oil can be produced responsibly when planted in suitable areas and with appropriate consideration for the environment and communities.

Palm oil is a high yielding vegetable oil. In comparison to soybean, rapeseed and sunflower, palm oil needs significantly less land to produce the same volume. We recognize that banning and substituting palm oil with other crops would require more land to be dedicated to vegetable oil production globally, likely at the expense of natural forest land. We believe that the best way to protect and restore the rainforest and threatened habitats is to undertake actions for a more sustainable palm oil industry. For these reasons, we only purchase palm oil certified according to the Round Table of Sustainable Palm Oil (RSPO) sustainable standard (in Europe: RSPO’s Segregated traceability level; in US: mix of “Segregated” and “Mass Balance”), and always declare palm oil use on our product packaging. here.

MISCELLANEOUS PRODUCT QUESTIONS

Where do our cocoa beans come from?

Cocoa beans are the heart of our chocolates. Knowing which of the many different origins of cocoa beans will best contribute to the distinctive taste of a product is a skill that we have perfected over time. A fundamental distinction is made between consumer and fine flavor cocoa. Consumer cocoa is cocoa with a robust flavor. It accounts for the largest share (90-95%) of total global cocoa production and is farmed mainly in West Africa. Lindt & Sprüngli uses Forastero beans (consumer cocoa) from Ghana. The remaining 5-10% of worldwide cocoa harvests are fine flavor cocoa. Fine flavor cocoa is a high-quality cocoa with nuanced, fine aroma. It is mainly farmed in Latin America and the Caribbean. Lindt & Sprüngli uses fine flavor cocoa beans (Criollo and Trinitario) from Ecuador, Madagascar, Dominican Republic, Papua New Guinea and Peru. Our own sustainability program, the Lindt & Sprüngli Farming Program, is in place in all countries we source cocoa beans from.

After achieving our goal to source 100% of our cocoa beans through the Farming Program in 2020, we extended the Farming Program to include cocoa butter from Côte d’Ivoire in 2021. These are major steps towards our target to source all of our cocoa products (beans, butter, powder, and chocolate mass) through sustainability programs by 2025. Learn more

What is Lindt & Sprüngli doing with regards to sustainable sourcing of cocoa beans?

In 2008, we launched the Lindt & Sprüngli Farming Program in Ghana and in the subsequent years in all our other cocoa bean sourcing origins (Ecuador, Dominican Republic, Madagascar, Papua New Guinea and Peru) to support cocoa farmers, their families and communities. The three main objectives are to increase the resilience of farming households, reduce the risk of child labor, and conserve biodiversity and natural ecosystems. Find out more "here".

Besides cocoa beans, cocoa butter and powder are also used in the production of chocolate. How sustainable are these raw materials?

Lindt & Sprüngli has set itself the target of sourcing 100% of its cocoa (beans, butter, powder, and chocolate mass) through sustainability programs by 2025. After achieving our goal of sourcing 100% of cocoa beans through our own Lindt & Sprüngli Farming Program in 2020, the Program was extended to cocoa butter in 2021. In 2022, it was already possible to procure a small amount of cocoa powder through our Program. We are thus taking a step-by-step approach to achieving our target in 2025.

What does the cocoa percentage listed on a product mean?

The percentage (%) quantifies the minimum amount of cocoa solids contained in the chocolate. This includes cocoa liquor, cocoa butter and in some recipes also a small amount of cocoa powder. For example:

- Lindt EXCELLENCE 70% - Dark Chocolate contains: cocoa solids 70% min.
- Lindt EXCELLENCE 85% - Dark Chocolate contains: cocoa solids 85% min.

What is the cocoa content of Lindt chocolate?

We offer a broad spectrum of different cocoa percentages. For many of the flavoured chocolates, the cocoa content is around 50% in order for the flavour of the addition to come through. But we make chocolate with 70% and all the way to 99% and even 100% cocoa. (100% Cocoa however is not referred to as chocolate anymore- but Cocoa) The cocoa percentage refers to the amount of ingredients coming from the cocoa beans used to create the chocolate. It is a good guide to understand a little more as to what a connoisseur can expect from the chocolate. The higher the cocoa percentage the more of the cocoa you will get to experience, with all the benefits of a less sweet chocolate. Next to its intensity, there is an interesting fact about high cocoa rates. Lindt uses a high amount of fine flavour beans - a specific type of cocoa beans with the intense aromatic notes. Therefore, the mix of ingredients coming from the cocoa bean creates flavour bouquets that are entirely different from each other and will enliven your senses. Each Excellence tablet reveals unique flavours, from the balanced fullness of 70% Cocoa to the ultimate intensity of 100% Cocoa. The minimum cocoa content is regulated by food legislation and dark chocolate requires a minimum cocoa content of 35% to be able to be a classed as dark chocolate, with milk requiring a minimum of 25% and white chocolate 20% cocoa solids. There is something for every chocolate lover in the Lindt range.

Which wrapper colours go with which LINDOR flavours?

LINDOR, without a doubt is our most loved chocolate creation. A delicate shell made with finest Lindt chocolate encasing an irresistibly smooth melting filling, LINDOR is the perfect chocolate indulgence We create a large range of LINDOR with around 30 different seasonal and permanent recipes ranging from Dulce de Leche through to 70% Dark Chocolate. To see which colour wrapper is which flavour, visit the Pick & Mix page and choose a box. There you will see all the wrappers and their flavours.

How does Lindt & Sprüngli combat the deforestation of rainforests caused by cocoa cultivation?

Cocoa cultivation has a high risk of biodiversity loss through deforestation or harmful farming practices. We acknowledge our responsibility to contribute to preventing cocoa-driven deforestation. We therefore began implementing the Lindt & Sprüngli Cocoa No-Deforestation & Agroforestry Action Plan in 2019. The primary objectives of our Action Plan for cocoa include: – No cocoa sourcing from protected areas as per local laws – No expansion of land for cocoa cultivation into areas defined by the High Carbon Stock (HCS) Approach or equivalent – Agroforestry systems for cocoa production – Supporting community forest protection and restoration The Action Plan applies to all suppliers delivering cocoa from sustainability programs, and it remains integral to our Lindt & Sprüngli Farming Program. Find further information in our latest"here".

How sustainable is the packaging of our chocolate?

Lindt & Sprüngli is working on numerous packaging initiatives towards five targets which consider impacts along the lifecycle of a package, from raw material sourcing to designing for recycling or reuse. For example, we aim to source 100% of pulp- and paper-based packaging from certified sustainable supply chains by 2025 and to make 100% of our packaging recyclable or reusable. In addition to innovative packaging solutions that are being implemented on an ongoing basis, we are also proactively challenging our product portfolio to reduce packaging material weight, reduce packaging waste in production, and minimize packaging destruction. Chocolate is a delicate product that must be optimally protected from environmental influences. Therefore, sustainability criteria, food safety and quality specifications must always be taken into account when new packaging solutions are developed.

Is Lindt & Sprüngli committed to reducing its use of plastic? Does Lindt & Sprüngli have corresponding goals? Will Lindt & Sprüngli increase the percentage of recyclable materials in its packaging?

Packaging is critical for protecting our premium chocolate during transportation and in stores. It also allows us to present our chocolate products in an appealing way and to comply with national and international regulations on product declarations. At Lindt & Sprüngli, we strive to minimize our environmental footprint throughout our value chain. Improving how we source and use our packaging material is an essential driver for this endeavor. We are determined to eliminate waste and address environmental risks such as deforestation by continuously and proactively challenging our entire packaging portfolio – from source to disposal. Still, proper local infrastructure and markets for collecting, sorting, and recycling packaging material as well as enhanced consumer behavior must exist where our products are consumed for the objectives to be realized. Through our Sustainable Packaging Initiative we continuously and proactively challenge our entire packaging portfolio (consumer, transportation and display packaging) and strive to reduce packaging materials used, increase recycled and sustainably certified content, and achieve full recyclability or reusability. Where our quality standards permit, we use recyclable, reusable and biodegradable materials. This is also reflected in our commitment aiming at making all our packaging 100% recyclable or reusable. All our packaging commitments as well as our progress can be seen in our annual"Sustainability Report".

CARING FOR LINDT CHOCOLATE

What could happen if chocolates are not stored as required?

If chocolate is exposed to high temperatures, the delicate and low melting point of the cocoa butter melts and rises to the surface of the chocolate. The resolidified fat looks whiteish with a matt texture on the surface an is refered to as fat bloom. Fat bloom is accelerated by high storage temperatures and temperature swings for prolonged periods of time. The optimum temperature for Lindt chocolate to be stored is between 14-16°C. While visually undesirable, products are still edible but the flavour and texture is compromised. It is perfectly fine to use for baking.

Looking similar to fat bloom, chocolate can develop sugar bloom when exposed to moisture. Although sugar bloom is most often the result of overly humid storage, it can happen when the chocolate has been stored at a relatively cool temperature, like for example in the fridge, and is then moved too quickly into much warmer surroundings, like room temperature. This creates condensation, where moisture collects on the surface of the chocolate and dissolves some of the sugar. The water vapour evaporates, the sugar crystals remain on the surface, thus giving the premium chocolate a dull finish with a gritty taste profile. While visually undesirable, products with slight bloom are safe to eat.

See 'How do I best store chocolate' to ensure the chocolate remains in the best condition.

How do I best store chocolate?

The optimum temperature for Lindt chocolate to be stored at is between 14-16°C. Fridges are very high humidity environments, which is not suitable for chocolate due to the high moisture, which can result in sugar bloom. When you do, it is best to place the chocolate in an airtight container or double wrap in plastic and place in the bottom section of the fridge. Bring the chocolate to room temperature slowly before unpacking, several hours before consuming.

INFORMATION & OTHER REQUESTS

Donations and Sponsorships

Please visit our Donations & Sponsorships page for our policy and instructions.

Sample Requests

Unfortunately, due to the overwhelming number of requests for samples, Lindt & Sprüngli Australia PTY LTD is unable to fulfil free sample requests. However, please visit a local Lindt Chocolate Shop to sample a truffle flavour and for information on promotions or special offers. You may also sign up to receive our newsletter, please visit the newsletter section at the bottom right side of the Lindt Australia website home page.

Employment Opportunities

Our purpose is to Enchant the World with Chocolate, we are always looking for dynamic passionate individuals who can supports us in building our brand and sharing the wonders of Lindt with others. We are committed to providing our employees a unique workplace where we value diversity and difference, providing everyone with the opportunity to reach their full potential. We welcome your interest in joining Lindt, please visit the corporate careers page for information on employment opportunities and the application process for starting your career at Lindt & Sprüngli Australia.

Factory Tours

Unfortunately, due to company policies and for liability reasons, we do not offer any factory tours to the public.

School Research Information

We are really excitied to hear that you are interested in our chocolate and Lindt. All available information related to Lindt & Sprüngli can be found in the World of Lindt section of this Lindt website. Unfortunately, and at this time, we are unable to provide supplies or props.

Lindt Australia store listing

We look forward to welcoming you in our Shops & Cafés. For more information, contact details and store opening hours in Australia, please visit Stores

How can I make a complaint?

We are sorry to hear that you are disappointed with one of our products. In order for our Consumer Service Team to look after you, please get in touch with us through the Contact us form and we will look into the matter and respond as quickly as possible.

Compliance and Government Reports

To view our Compliance and Government Reports please visit our Reports Page