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Due to an internal technical issue at this time, we are experiencing a high level of contacts and there is a delay in responding.
We aim to respond to you as quickly as possible and we appreciate your patience.

All fields marked with an asterisk (*) are required/mandatory

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(Name, flavour / type, pack size. Please retain the product and packaging as it may be requested for further investigation.)

(For Pick n Mix products, please provide date of purchase instead)

(L-Code is located on the back of the pack, starting with L followed by 4-7 numbers)

(NA when not applicable)

(Name and place of store)

Show photos of damaged or affected stock. Drag and drop files or click to select

In line with our Lindt Quality Guarantee, if a product is not acceptable, please upload photos of the product, packaging, best before date, L-Code and receipt to allow us to investigate the matter and get back to you as quickly as possible. Please retain the product and packaging as it may be requested for further investigation.